Refund & Delivery Policy

Last updated: October 1, 2026

This policy explains how our digital products are delivered and when refunds are possible. Digital Shelf Lab sells through several specialty stores, and each product may come with its own guarantee. This page sets the general rule; the guarantee shown for a specific product at the time of purchase always takes precedence.

1. Delivery

All products are digital and delivered for immediate access. As soon as your payment is confirmed, we send an email with your download link or a personal access page for your order — usually within minutes.

Delivery is considered complete when the download link or access page is successfully delivered to the email address provided at checkout. Please check your spam or promotions folder if the email does not arrive, or contact us and we will resend it.

2. Refunds: the guarantee of your product

Whether a product can be refunded, and for how long, is stated on the product page and at checkout of the store where you bought it — for example, "30-day money-back guarantee", "7-day guarantee", or "final sale". The same information is included in your order confirmation email.

If the product you purchased showed a guarantee period, you can request a refund within that period, under the conditions stated for that product.

If no guarantee period was shown for the product, the sale is final and non-refundable, except as described in section 3.

3. Technical failure (always covered)

Regardless of the product's guarantee, if a file is corrupted or a paid product was never delivered, we will first work with you to fix it (resend the link, repair the file, or provide an equivalent product). If we cannot resolve it, we will refund the purchase price.

4. Consumers in the European Union and the United Kingdom

If you are a consumer in the EU or the UK, you normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, this right ends once delivery begins with your prior express consent and your acknowledgment that you lose the right of withdrawal. We ask for that consent at checkout. This does not limit any guarantee offered for your product or your other statutory rights.

5. How to request a refund or report an issue

Approved refunds are issued to the original payment method. Depending on your bank, they may take 5–10 business days to appear.

Your name and the email used at checkout
The product name, the store, and your order date
The reason for your request

6. Before disputing a charge

If you do not recognize a charge or have a problem with an order, please contact us first — we usually resolve it within 24 hours. Card charges appear on your statement as "DSL*" followed by the name of the store where you purchased.

7. How to contact us

Email: support@digitalshelflab.com Phone: +1 (786) 403-0332 Address: 1057 NW 136th Ave, Miami, FL 33182, United States

We usually reply within 24 hours.